Privacy Policy

Privacy Policy

Effective Date: 27 August 2026

LTYB Franchises Pty Ltd ACN 161 097 623 and its related and associated bodies corporate (“Listen To Your Body”, "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or interact with us online.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Information We Collect

We may collect the following types of personal information:

· Name

· Email address

· Phone number

· General location information

· Fitness preferences or goals (if submitted through forms)

· IP address and device/browser information

· Website usage information (such as pages visited, time spent on the website and interactions with our website)

We collect this information through:

· Website enquiry forms and sign-ups

· Cookies and similar tracking technologies

· Advertising platforms (such as Google Ads and Meta Ads)

· Communications with us via email, phone or social media

You may browse most areas of our website without providing personal information. However, certain services or enquiries may require you to provide personal information.

Where you provide health-related information (for example, injuries or medical conditions relevant to your fitness goals), we treat this as sensitive information and will only collect it with your consent.

2. Anonymity and Pseudonymity

Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym, for example, when making a general enquiry. However, we may be unable to assist with certain services or requests if you choose not to identify yourself.

3. How We Use Your Information

We may use your personal information to:

· Provide information about our services and studio locations

· Respond to your enquiries and requests

· Send marketing communications, promotions, updates or newsletters where you have opted in or where permitted by law

· Improve our website, services and user experience

· Analyse website traffic and performance

· Personalise advertising and marketing content on platforms such as Google and Meta (Facebook and Instagram)

· Comply with legal and regulatory obligations

We will not use or disclose your personal information for a purpose other than the purpose for which it was collected, unless you would reasonably expect that use or disclosure, you have consented, or it is otherwise required or authorised by law.

You can opt out of marketing communications at any time by using the unsubscribe link in any email, or by contacting us using the details in section 16.

4. Payments

Our website does not collect or process payment information.

If you choose to purchase a membership, pack or other services through the Listen To Your Body app, any payment information collected through the app is managed in accordance with the app's applicable Privacy Policy and terms.

5. Cookies and Tracking Technology

We use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. These technologies also assist us in delivering relevant advertising.

This may include:

· Google Analytics

· Google Ads (including Google Tag)

· Meta Pixel

· Third-party advertising, remarketing and performance tracking services

You can control cookies through your browser settings and can manage advertising preferences through:

· Google Ad Settings

· Meta Ad Preferences

Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Automated Decision-Making

We may use automated tools, including algorithms and AI-based systems, to personalise advertising, content and recommendations based on information such as your website usage, fitness preferences and interactions with our marketing. Where we use automated decision-making that has a legal or similarly significant effect on you, we will provide further information on request about the personal information used and the process involved. You can contact us using the details in section 16 to find out more or to request a review.

7. Sharing Your Information

We do not sell your personal information.

We may share your personal information with trusted third-party service providers who assist us with:

· Website hosting and maintenance

· Website analytics

· Email marketing and customer communications

· Advertising and remarketing campaigns

· IT and business support services

These service providers are required to take reasonable steps to protect your personal information and only use it for the purposes for which it was provided.

Some of our third-party service providers, include ng Google and Meta, are based in or may store and process personal information in the United States or other locations outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles your information consistently with the Australian Privacy Principles.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, respond to enquiries, comply with legal obligations, resolve disputes and enforce our agreements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.

9. Data Quality

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date and complete. If you become aware that any information we hold about you is incorrect, please contact us using the details in section 16 so that we can correct it.

10. Data Breach Notification

If we experience a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

.11. Children’s Privacy

We do not knowingly collect personal information from children without parental or guardian consent. If we become aware that a child has provided personal information without such consent, we will take reasonable steps to delete it

12. Your Rights and Choices

You may request to:

· Access the personal information we hold about you

· Correct inaccurate or outdated personal information

· Opt out of receiving marketing communications at any time

· Request the deletion of your personal information where permitted by law

To make a request, please contact us using the details below.

13. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. While we use appropriate security measures, no method of transmitting information over the internet or storing electronic information is completely secure.

14. Privacy Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, you may contact us using the details below.

We will investigate your complaint and aim to acknowledge receipt promptly and respond within 30 days. e.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Any updates will be published on this page together with the revised Effective Date.

16. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy request or complaint, please contact us:

Listen To Your Body

Level 1, 19-21 Centreway Keilor East VIC 3033

Email: ben@listentoyourbody.com.au